Easy Returns
We have you covered if you run into any order issues, click the button below that best describes your situation to learn more, or read on.
We want you to be completely happy when you spend your hard earned cash with us. We also appreciate sometimes things can go wrong with the high tech items we sell, so here are our general guidelines regarding returns.
Contact UsPlease note all of these time periods start once the item has been received by the customer, not from the point of purchase.
Despite our best efforts, from time to time products may fail due to the complex nature of the items we sell. But if this happens you do not need to worry as we are here to help you out. All we ask for is to give us a chance to understand the fault and make sure the item is indeed faulty and not just caused by a bad setting or incompatibility. After we can confirm the item is indeed faulty, we will request you return it back to us for repairs/replacements.
Consumable items that we sell (not limited to batteries) have a slightly different warranty. You must contact us within 7 days of you receiving the item if you think it has any faults. After this date the item is considered used and any possible damage is not typically covered under warranty and we cannot accept returns for them.
We understand that sometimes you change your mind, or something doesn’t fit quite right which is why we give you 14 days to change your mind. After this date you can still return an item, but we will only issue store credit, or exchange. There are a few rules however. The main rule is that you return the item back to us in new condition. You are allowed to open up a product but we ask that you try keep the packaging in as good condition as possible.