General Returns Policy
We want you to be completely happy when you spend your hard earned cash with us. We also appreciate sometimes things can go wrong with the high tech items we sell, so here are our general guidelines regarding returns.
- Please notify us of any issues or concerns as soon as possible via email.
- You have 14 days from when you receive an item to return it back for a full refund*. You will need to pay for return postage.
- You have 30 days from when you receive your order to change your mind and exchange it for something else*. You will need to pay for return postage.
- We offer 180 day warranty against any manufacturing faults which starts the day you receive your order. If we cannot repair the item we will replace it with a new one. We will pay for postage both ways.
- For batteries and other consumable items we sell, you have 7 days to tell us about a fault out of the box. This is used for situations when a battery arrives with a dead cell. If you continue to use the item after this period we will assume the item arrived perfectly.
*When returning a working item for a refund/exchange because you changed your mind, the item must be returned in new resealable condition but packaging can be opened. If the item has been soldered we cannot offer a full refund since the item has been used.