When you place an order with us, it is our aim that you have total peace of mind, knowing you made the right purchase. Because of this, we allow you up to 30 days to return the items for a full refund (assuming they are still in new condition), and beyond this, we include an 180-day warranty for everything you purchase from us (with a few exceptions for consumable products such as batteries). Full details are below.
Please, if you suspect a fault with your item - DO NOT delay in contacting us, as if a fault leads eventually to physical damage your warranty may become void if we/yourself cannot prove the fault caused the damage - and that's no fun for anyone :(
30 Day Return Policy
If you are not happy with what you ordered you can return the goods you purchased from us within 30 days in new, resellable condition. This could be because you are not happy with the product, or you simply changed your mind. If it is something that we did wrong we would appreciate you let us know first so we can try to resolve any problems first.
After this date the sale is considered final, however there are some special situations that you can still return items under warranty (see below)
180 Day Warranty
Unless otherwise stated, any product you purchased from unmanned tech includes a 180 day warranty. That means that if you have any problems with the goods you purchased we will be more than happy to help you to resolve the issue within the 180 day period, this could simply be technical support (for software issues), or repairs/replacements for hardware faults. Please note that according to our terms and conditions, the warranty does not cover any damage caused by user error or misuse, also products considered to be consumable such as batteries are also excluded from this warranty.
When you order batteries from us, you can still return them within a 30 day period if you change your mind. However as batteries are consumable products and wear out over time with each charge/discharge cycle we cannot always offer replacements after the 30 day period.
Some products that we sell also benefit from a manufacturer warranty (please ask us if you are unsure). In these cases, we still offer our own 180-day warranty at the same time as the manufacturer warranty. If any problems arise after our 180 day warranty period we will still offer support, however, you may be required to ship the item directly to the factory if any repairs are required.
If you are returning an item that is faulty (not caused by user error/misuse) we will cover the basic cost of return postage. Otherwise, you are responsible for the return postage costs. For UK returns, we will send you a prepaid returns label for your convenience, unless it is a return of a faulty item we will deduct the cost of this postage from your refund (details on the current price are included when we send you the label).
We will refund the basic cost of initial postage if you return a product, so if you have chosen a more expensive/faster postage method we will not refund the full value of this. In the cause of faulty items that we repair/replace we will return them back to you at our own expense.
I believe my item to be faulty, what do I do?
If you believe your item is faulty, and it is within the warranty period, please contact us at firstname.lastname@example.org and include (if possible) some images or a short video of the fault in your email or as attachments. Please also include your order number, and any information you can provide about the fault (e.g. what the fault is, when it started, etc.). We aim to resolve issues such as faulty items as fast as possible, and providing this information straight off the bat helps us to meet that goal!
Any Other Questions?
If you have any other questions please be sure to contact us.