General Returns Policy

We want you to be completely happy when you spend your hard earned cash with us.  We also appreciate sometimes things can go wrong with the high tech items we sell, so here are our general guidelines regarding returns.

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  1. Please notify us of any issues or concerns as soon as possible via email.
    If you continue to use an item after e.g. a fault develops, or an issue is spotted, you may invalidate warranty etc. or otherwise limit our ability to help
  2. You have 14 days from when you receive an item to return it back for a full refund*.  You will need to pay for return postage. 
    The product can be opened/inspected but cannot be handled excessively or used. For example, cut seals or removed clear wrap is acceptable, but a torn, taped or otherwise unsaleable box is not. Contents should be unused and undamaged, including manuals.
  3. You have 30 days from when you receive your order to change your mind and return it for a store credit refund*.
    You will need to pay for return postage in this case. The product must be in as-new, re-sellable condition. Any signs of use to the item, missing accessories, or wear to the product/packaging may mean we are unable to issue a full refund, so we may require images before a return can be accepted.
  4. You have 30 days to report a fault and return for a full refund*.
    In nearly all cases, we will require troubleshooting to be performed either by yourself or by us before we can issue a refund. We may need a manufacturer ruling to determine if an item is faulty or not. Items returned as faulty which turn out not to be will be returned to you after a shipping fee is paid, which will vary depending on your location.
  5. We offer 180 day warranty against any manufacturing faults which starts the day you receive your order.  If we cannot repair the item we will replace it with a new one. 
    We will pay for postage both ways in this case
  6. For software-based products, we do not accept returns once the product has been opened/registered/activated.
    Some products we sell including but not limited to Helium network hotspots which rely on software activation locked to the device fall into this category, and as such cannot be returned once opened/activated.  We make this clear on the product page before you purchase, but if you are unsure, please contact us.  
  7. *For consumable items (e.g. batteries), you have 7 days to tell us about a fault out of the box, for example a dead cell. 
    Any usage of a consumable item will result in the item being considered working and accepted by yourself. After 7 days, it is assumed the item arrived without any issues. We recommend inspecting and fully testing all items upon receipt to avoid upset. Any continued usage of an item after an issue is recognised by yourself or us will result in your warranty being void.
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    Due to the nature of consumable items, “Change of Mind” returns are not accepted for consumable items which have been opened, or are not in the original condition they were received in.
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    Please note all of these time periods start once the item has been received by the customer, not from the point of purchase.

 

Faulty Goods

Despite our best efforts, from time to time products may fail due to the complex nature of the items we sell.  But if this happens you do not need to worry as we are here to help you out.  All we ask for is to give us a chance to understand the fault and make sure the item is indeed faulty and not just caused by a bad setting or incompatibility.  After we can confirm the item is indeed faulty, we will request you return it back to us for repairs/replacements.

  • Please, if you suspect a fault with your item – do not continue using the product and contact us immediately,  if a fault leads eventually to physical damage your warranty may become void if we/yourself cannot prove the fault caused the damage – and that’s no fun for anyone 😢
  • Any confirmed fault with products reported within 30 days of you receiving your order entitle you to a refund for the product value.   After this date you are entitled to a repair/replacement.
  • Note that issues due to user error, user inexperience, misuse, physical damage, or a lack of understanding of a product are not considered faults and will not qualify for return under these guidelines.
  • If a fault occurs within 180 days and it is not caused by misuse/user error, we will replace/repair the item for you.  After this date we will still offer support but we may not be able to offer a replacement/repair as this depends on the manufacturers warranty.
  • For batteries and consumable items, you have 7 days after you receive the item to check it for faults like dead cells, or incorrect voltages.  After this date it is assumed the item arrived in functional condition and any damage is caused by use.
  • We ask that you provide us with proof the item is faulty, as more often than not when something is not working it is because of a bad setting, or wrong connection that can often be fixed over support channels.  We usually ask for some photos or videos showing the problem.
  • For faulty items that you need to return, we will cover the cost of return postage and also the cost to resend the repaired/new item back to you.
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CONSUMABLE Goods

Consumable items that we sell (not limited to batteries) have a slightly different warranty.  You must contact us within 7 days of you receiving the item if you think it has any faults.  After this date the item is considered used and any possible damage is not typically covered under warranty and we cannot accept returns for them.

Change of Mind Returns

We understand that sometimes you change your mind, or something doesn’t fit quite right which is why we give you 14 days to change your mind.  After this date you can still return an item, but we will only issue store credit, or exchange.  There are a few rules however.  The main rule is that you return the item back to us in new condition.  You are allowed to open up a product but we ask that you try keep the packaging in as good condition as possible.

  • If you change your mind within 14 days of receiving an order you can return it back to us for a full refund.  We only refund the basic cost of postage you paid for the order, and you will be required to arrange and pay for the item to be returned back to us.
  • If you change your mind within 30 days, we will only offer your store credit or an item exchange for equivalent value.  You will need to arrange and pay for return postage.
  • If you return a working item because you changed your mind, it needs to be in new condition.  The packaging can be opened (as you will need to see a product before changing your mind) but the item must not have any damage and must not be soldered.
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  1. International customers are entitled to the same warranty and change of mind periods as domestic customers, though terms may differ. You have 30 days from receipt to change your mind about a product, and a minimum 180 day warranty for manufacturing defects. Please refer to the general policy above for more details including what can and cannot be accepted under these terms.
  2. Unmanned Tech is not responsible for any courier or third party fees incurred for international returns or shipments.
    This includes customs fees, handling  or admin fees, or additional shipping fees charged after the point of sale. If you return a product which has incurred additional fees, you will be responsible for recovering those fees from the appropriate parties.
  3. You will be responsible for the return shipping fees in their entirety for Change Of Mind returns.
    Should customs fees be due for a return shipment, whether or not this is due to an error with declaration on the customer’s part, Unmanned Tech will not cover these fees and will not be responsible for any delay or resulting loss. We are unable to extend warranty or returns periods to account for errors which are not our own.
  4. For items returned due to faults, defects, warranty claims, shipping / packing errors, missing items or for reasons not due to the customer’s own change of mind or fault, we will refund the original outbound shipping fee***, and will cover up to £7 of the return shipping fee. 
    Any additional fees, including but not limited to; customs fees, handling or admin fees, or additional courier fees, will need to be recovered by the customer from their respective parties and will not be considered the responsibility of Unmanned Tech. Additional return shipping costs above the initial £7 will be the customer’s responsibility. The customer is welcome to choose any shipping service they deem suitable, though Unmanned Tech advises tracked and insured services to avoid the customer incurring losses.
    *** the original shipping fee will be refunded if a replacement item is not arranged, and can only be refunded if all items in the original order are returned for legitimate reasons.
  5. Unmanned Tech recommends using a tracked and insured return shipping service if available. Customers are responsible for the safe delivery of returned items to our premises.
    Unmanned Tech will not cover damage or losses due to any courier or third party error, delay or mishandling of the parcel, and may not be able to continue with returns processes where the item(s) are lost or damaged by the customer or any courier or third party.