Why do you need these images?
Boards which have been wired, soldered, had connectors installed, or have been “electrically modified’ in any way are no longer considered to be in the same condition in which they arrived.
However, we believe it would be entirely unfair to reject a return on the grounds that “it’s been modified” if modification is inherently required to use the board or item as intended. Because of this, we instead request images of the electrical modification(s).
This allows both us and the manufacturer of the item, whom we often rely on to facilitate various returns / warranty processes, to verify that the board was installed and “modified” correctly, to a suitable standard, and as intended.
That way, we are able to rule out certain external factors as being the cause of the issue, and instead return the focus back to the board or item itself, allowing us to proceed with a warranty or returns claim despite the “modification” of the item.
What happens if you don’t get these images?
As we require these images to be able to rule out “electrical modification” as the cause of any issues, the absence of these images prevents us from being able to do so. At this point, it is unfortunately very likely that the claim will be rejected on the grounds that the item was modified and no longer in the same condition it was supplied, without any chance for us or the manufacturer to inspect the modification. Essentially, it would be treated the same as any other modified item.
What if I’ve already removed my wiring, soldering, etc.?
If the you’ve removed your wiring or soldering before taking clear images of it, we unfortunately will be unable to proceed with a claim unless a manufacturer agrees to do so. We would recommend reaching out to the manufacturer of your item directly. If the manufacturer agrees to proceed with a replacement, you can then choose to proceed with the manufacturer’s resolution directly, or you can contact us at this point to inform us of the situation, and we may be able to facilitate the repair/replacement/refund to save you time (waiting for shipping from the manufacturer, for example).