Refund policy

We offer easy returns. You have 30 days from delivery to request a return. Returns requested within the first 14 days are covered by your legal right to cancel (Consumer Contracts Regulations). Returns between days 15–30 are covered by our extended store policy and may be subject to a 3% restocking fee.

Change of Mind Returns

  • Time limits: 30 days from delivery. The first 14 days are your statutory cooling‑off period.
  • Refunds: For statutory cancellations, we refund the goods. Premium delivery upgrades are not refunded.
  • Condition: Items must be in resalable, as‑new condition with all accessories/manuals included. You may inspect/handle as you would in a shop; if used beyond that, we may deduct for diminished value.
  • Packaging: Please protect retail packaging with an outer box/bag. Applying tape or labels directly to product packaging may invalidate the return.

Eligibility & Non‑returnable items

  • Custom or personalised products (including made‑to‑order/3D printed)
  • Batteries
  • Perishable items
  • Sealed health/hygiene items once unsealed
  • Sealed software/media once unsealed
  • Goods inseparably mixed after delivery
  • Gift cards (non‑returnable)

How to start a return

Change of Mind Returns

To start a change of mind return, please complete our online form: Start a Return Request
Alternatively, email support[at]unmannedtech.co.uk with your order number, the item(s), and the reason for return.
We recommend contacting us first before returning goods, without basic details in the parcel, it can be difficult to match your return to your order in our warehouse, which can delay processing. (You may still cancel by any clear statement within 14 days.)

Faulty Product Returns

If the item is faulty and has not yet been used, you may return it directly using the above form or by email.
If the item has been used, soldered, or wired, please contact us to create a faulty item support ticket before returning. This allows our support team and the manufacturer to assess the issue correctly.
⚠️ Do not remove any wiring, solder, or modifications before our team can inspect it. Doing so will void warranty and may prevent replacement, refund or repair under these terms.

Return Shipping Costs

UK customers
- Faulty items: Return shipping is free (we cover it only once the fault is confirmed). If you use your own method, we refund reasonable costs (currently up to £4.50).
- Change of mind: You pay return postage. We offer a prepaid UK label (£4.50); if used, we deduct this from your refund.

International customers
- For change of mind, please arrange and cover return shipping. Use a tracked service.
- For faulty items, contact us first so we can advise a compliant and cost‑effective method.
- When sending items back from outside the UK, please ensure all customs forms are clearly marked as Faulty Returned Goods. Any incorrect customs information or unpaid import charges may result in the return being rejected.

Faulty Item Returns

  • 30‑day short‑term right to reject: If a product is faulty, you may choose a full refund or replacement within 30 days of delivery.  Please note we will first need to confirm the fault and you will need to provide proof of the fault (images/video)
  • After 30 days and up to 6 months: We will repair or replace; if that is not possible, a refund may apply (subject to a reasonable deduction for use after 6 months).
  • Non‑eligible issues: Damage after delivery, misuse, incorrect configuration, or installation errors are not faults under this policy.

DIY / Soldered Products (Flight Controllers, ESCs, etc.)

Many products we sell require soldering or wiring to be used as intended. This alone does not remove your statutory rights.

  • We strongly recommend checking the product carefully before soldering or using it. Once soldered, items cannot usually be returned for change of mind.
  • If you experience an issue, we may request clear images of the wiring/soldering/modifications to verify correct installation and help the manufacturer assess the claim.
  • Please note that if photos are provided only after all connections have been removed or altered, we may be unable to assist, as this prevents us from verifying how the product was originally installed.
  • If installed correctly and the item is faulty, your rights still apply and we will process a warranty/return.
  • Damage caused by incorrect installation or reverse polarity may void the warranty.
  • Change of mind: Once soldered or otherwise electrically modified, items are no longer in original condition and are not eligible for change‑of‑mind return.

Refunds

We process refunds within 14 days of receiving your return. Refunds go to the original payment method. Banks/card issuers may take a few extra days to post the refund.
For statutory cancellations, we refund the goods and our standard outbound delivery charge. Premium delivery upgrades are not refunded.

Return Timeframes (what to expect)

  • Shipping time to us: Royal Mail prepaid labels typically reach us in 3–4 working days, but this can vary. If you use your own courier, timings depend on the service used.
  • Processing time once received: We aim to process returns within a few working days, and no later than 14 days after receipt (exceptions apply if we’re awaiting your reply or in other exceptional circumstances).
  • To avoid delays, please include your order number and contact details inside the parcel.  Ideally, please complete this RMA form

Exchanges

For the fastest turnaround, place a new order and return the original as above, however you can contact us to arrange this.

For any questions, email us at support@unmannedtech.co.uk.