Privacy Policy
We are UNMANNED TECH LIMITED. We’re a company registered in England and Wales with company number 10922443, whose registered address is at Unmanned Tech, Portland Drive, Milton Keynes, MK15 9HU, United Kingdom. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.
You can get hold of us in any of the following ways:
- by emailing us at support@unmannedtech.co.uk; or
- by writing to us at Unmanned Tech, Portland Drive, Milton Kenyes, MK15 9HU.
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.
We do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from it, you should contact Alex, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out above.
We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.
We may update this privacy notice from time to time. This version was last updated on 06 September 2022.
1. Key definitions
1.1. The key terms that we use throughout this privacy notice are defined below, for ease:
1.2. Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.
1.3. Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)
1.4. Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.
1.5. Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.
2. Details of personal information that we collect and hold about you
2.1. Set out below are the general categories and details of retention periods in relation to those categories (see section 8 below for more details about retention) and in each case the types of personal information that we collect, use and hold about you:
General Category | Types of Personal Data in that category | Retention Periods |
Identity information | This is information relating to your identity such as your name (including any previous names and any titles that you use), gender, marital status and date of birth | Over 5 YeaasOver 6 years |
Contact information | This is information relating to your contact details such as email address, addresses, telephone numbers. | Over 6 years |
Account information | This is information relating to your account with us (including username and password) | Indefinitely |
Payment information | This is information relating to the methods by which you provide payment to us such as [bank account details, credit or debit card details] and details of any payments (including amounts and dates) that are made between us | 6 Years |
Transaction information | This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details | 6 Years |
Survey information | This is information that we have collected from you or that you have provided to us in respect of surveys and feedback | 5 Years |
Marketing information | This is information relating to your marketing and communications preferences | As long as you have an account with us |
Website, Device and Technical Information | This is information about your use of our website and technical data which we collect (including your IP address, the type of browser you are using and the version, the operating system you are using, details about the time zone and location settings on the device and other information we receive about your device) | 5 Years |
3. Details of special information that we collect and hold about you
3.1. Special information is explained in section 1 above. We do not collect or hold any special information about you.
3.2. We do not collect information from you relating to criminal convictions or offences.
4. Details of how and why we use personal information
4.1. We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below; but, in most cases, we will use your personal information for the following legal reasons:
- Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
- Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
- Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
- Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.
4.2. So that we are able to provide you with goods and services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the goods and services to you.
4.3. It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the goods and services to you (for example, if you move address and do not tell us, then your goods may be delivered to the wrong address.
4.4. Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.
4.5. We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:
- if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
- for some of the purposes, we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.
Purpose | Legal Reason(s) for using the personal information |
To enrol you as a customer | Contract ReasonLegitimate Interests Reason (in order to [offer you other goods, services and/or digital content which helps us to develop our business) |
To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment | Contract ReasonLegitimate Interests Reason (in order to [recover money that you owe us]) |
To manage our contract with you and to notify you of any changes | Contract ReasonLegal Obligation Reason |
To comply with audit and accounting matters | Legal Obligation Reason |
For record keeping, [including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content | Contract ReasonLegal Obligation Reason |
To improve the goods, services, and/or digital content that we supply | Legitimate Interests Reason (in order to improve the goods, services, and/or digital content for future customers and to grow our business) |
To recommend and send communications to you about goods, services, and/or digital content that you may be interested in. More details about marketing are set out in section 11 below | Legitimate Interests Reason (in order to grow our business)Consent Reason |
To ensure the smooth running and correct operation of our website | Legitimate Interests Reason (to ensure our website runs correctly) |
To understand how customers and visitors to our website use the website and interact with it via data analysis | Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements) |
4.6. Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.
4.7. Under data protection laws, we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about, then we will contact you to explain this and what legal reason is in place to allow us to do this.
5. Details of how we collect personal information and special information
5.1. We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Survey Information, Marketing Information, directly from you when you fill out a form, survey or questionnaire, purchase goods, services and/or digital content from us, contact us by email, telephone, in writing or otherwise. This includes the personal information that you provide to us when you subscribe to our mailing list or enter a competition or survey.
5.2. We may receive some of your personal information from third parties or publicly available sources. This includes:
- Contact Information and Payment Information from our selected third-party suppliers;
- Identity Information and Contact Information from selected data brokers;
- Identity Information and Contact Information from publicly available sources such as Companies House;
- Website, Device and Technical Information from third parties such as analytics providers (like Google)
5.3. We may also receive Website, Device and Technical Information automatically from technologies such as cookies that are installed on our website. To find out more about these please see our cookie policy, which is available in section 13.
6. Details about who personal Information may be shared with
6.1. We may need to share your personal information with other organisations or people. These organisations include:
- Third parties who may include:
- Suppliers: such as IT support services, payment providers, administration providers, marketing agencies;
- Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies;
- Our advisors: such as lawyers, accountants, auditors, insurance companiesCOUNTRIES;
- Credit Reference Agencies
- Email platforms.;
- any organisations that propose to purchase our business and assets, in which case we may disclose your personal information to the potential purchaser.
6.2. Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information.
6.3. We do not sell or trade any of the personal information that you have provided to us.
7. Details about transfers to countries outside of the EEA
7.1. If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA, then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including, where relevant, any exceptions to the general rules on transferring personal information outside of the EEA that are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA to the third parties listed above in section 6 who may be located outside of the EEA.
7.2. The safeguards set out in data protection laws for transferring personal information outside of the EEA include:
- where the transfer is to a country or territory that the EU Commission has approved as ensuring an adequate level of protection;
- where personal information is transferred to another organisation within our group, under an agreement covering this situation, which is known as ‘binding corporate rules’;
- having in place a standard set of clauses that have been approved by the EU Commission;
- compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO);
- certification with an approved certification mechanism;
- where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations that have signed up to it in the USA.
8. Details about how long we will hold your personal information
8.1. We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties that we have provided with the goods and services.
8.2. We have set out above the details of our retention periods for different types of data. You can find them in section 2 .
9. Your rights under data protection law
9.1. Under data protection laws, you have certain rights in relation to your personal information, as follows:
- Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
- Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
- Right to erasure: (this is often called the ‘right to be forgotten’).This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
- Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
- Right to data portability: this right allows you to request us to transfer your personal information to someone else.
- Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation that means that you want to object to us processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).
9.2. In addition to the rights set out in section 9.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.5.
9.3. If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:
- we may need certain information from you so that we can verify your identity;
- we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
- if your request is unfounded or excessive, then we may refuse to deal with your request.
10. Marketing
10.1. You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.
10.2. However, we will give you the opportunity to manage how or if we market to you. In any email that we send to you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences. If you have an account with us, you can login to your account and manage your preferences there too. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
10.3. If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to goods and services that you have purchased from us).
10.4. We do not pass your personal information on to any third parties for marketing purposes.
11. Complaints
11.1. If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.
12. Third-party websites
Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.
13 Cookies and other internet tracking technology
13.1 When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer, which is sent back to us at a later time. These are called ‘cookies’. These cookies are listed in the table at clause 8.5. Some websites don’t use cookies but use related technology for gaining information about website users such as JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. Multiple cookies may be found in a single file depending on which browser you use.
13.2 Where applicable, this section of the Notice also relates to that technology but the term ‘cookie’ is used throughout.
13.3 Some of these cookies are essential to services you’ve requested from us, whereas others are used to improve services for you, for example through:
13.3.1 Letting you navigate between pages efficiently
13.3.2 Enabling a service to recognise your computer so you don’t have to give the same information during one task
13.3.3 Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
13.3.4 Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
13.4 To learn more about cookies, you may wish to visit: www.allaboutcookies.org, www.youronlinechoices.eu or www.google.com/policies/technologies/cookies/
13.5 This Website uses, or allows use of, the following cookies:
Cookie name | Cookie qualities | Consent needed |
Session cookies | These enable us to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. They allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, a session cookie remembers your shopping cart selection so you will have the items you selected when you are ready to check out.Category 1 – essentialFirst party: we’re placing the cookieSessionThe information from the cookie may be transfered to the US, and the receiving entity is registered with the EU-US Privacy Shield | No |
Operational cookies | We use persistent cookies (up to 12 months) to manage sessions on our service including to help with logging in and out and security as well as to track whether you visited us from an affiliate site.Category 1 – essentialFirst party: we’re placing the cookiePersistent, expiry date: 12 MonthsThe information from the cookie may be transfered to the US, and the receiving entity is registered with the EU-US Privacy Shield | No |
Google Analytics cookies | Set in connection with the following Google services on our site and these cookies may involve certain information (such as your IP address and web address of the page you’re visiting) being sent to Google. More information and opt out: View Google’s privacy policy (https://policies.google.com/privacy) for more information about the kinds of cookies placed by Google.Category 2 – performanceThird party: another website is placing the cookiePersistent, expiry date: 12 MonthsThe information will be sent to Google so that we can monitor website performance and behavioural trends and conduct testing of customised content for each website visitor.The information from the cookie may be transfered to the US, and the receiving entity is registered with the EU-US Privacy Shield | Yes |
Adversiting cookies | Primarily used to track visits to any site that uses the same google analytics or facebook cookies. They store the number of visits made from your device, the time of the first visit, the previous visit, and the current visitCategory 4 – targeting and advertisingThird party: another website is placing the cookiePersistent, expiry date: 12 MonthsThe information will be sent to Google and Facebook so that We can advertise our products and services to website visitorsThe information from the cookie may be transfered to the US, and the receiving entity is registered with the EU-US Privacy Shield | Yes |
Social media cookies | We may use various social media and other third party features on our website including the “Like” button from Facebook, follow button from Twitter, Plus +1 button from Google, Pin It button from Pinterest, share / follow button from LinkedIn, and embed button from YouTube. These features may involve the relevant companies using cookies or linking your visit with cookies previously placed by them on your computer in order for them to collect information relating to your visit to our website or your interaction with their services or otherwise.Category 4 – targeting and advertisingThird party: another website is placing the cookiePersistent, expiry date: 12 MonthsThe information will be sent to Facebook, Google, Twitter, Pintrest, Microsoft so that We can advertise and market our products and services to website visitorsThe information from the cookie may be transfered to the US, and the receiving entity is registered with the EU-US Privacy Shield | Yes |
13.6 The distinctions referred to in the above table are as follows:
13.6.1 First party versus third party cookies – we set first party cookies ourselves; third party cookies are set by other entities via our Website.
13.6.2 Session versus persistent cookies – session cookies only persist for the duration of that visit; persistent cookies last for longer
13.6.3 Identifying information removed – just because we’ve done this, they will still be personal information if the relevant information can be reassembled
13.6.4 Categories 1-4 found in the ICC UK Cookie guide, as explained below. Category 1 cookies don’t require the user’s consent, though you must still tell them about the cookies. Categories 2-4 do require their specific and informed consent.
Category 1 | Strictly necessary | These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.We include in this category cookies that are used only for electronic communication. (The ICC doesn’t refer to these cookies, but the law is the same.) Note that cookies for which another person is the controller will never be necessary for a service requested of you. On the other hand, if you’ve asked another person to send a cookie on your behalf for an essential feature of your website, that would be category 1. |
Category 2 | Performance | These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This information is only used to improve how a website works. |
Category 3 | Functionality | These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. |
Category 4 | Targeting and advertising | These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. |
13.7 As with any other information we may collect from you, we’ll work to protect the security of your information during transmission by using by using Secure Sockets Layer (SSL) software to encrypt information you input.