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Shipping

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

We ship Monday-Friday, and aim* to ship all orders placed before 3PM UK time on the same day. We don't usually ship on bank holidays. 

Packaging

At Unmanned Tech we are dedicated to recycling as much as we can and we sometimes do this the old fashioned way; we re-use boxes. Please therefore do not be surprised if you receive a box with writing on from a previous shipment. We ensure that all the boxes we use to ship out customer orders are up to the job of delivering your items damage-free.

Next Day Delivery

We offer you the option to have your order shipped using next day delivery at affordable prices,  Assuming you order before 15:00 we will usually get your order sent for delivery the next working day.  Please note that it is not possible to deliver next day to some parts of Scotland, or remote parts of the UK.  Although 99% of orders are delivered the next working day from time to time there could be some unforeseen delays such as weather, traffic, or van breakdown, these delays are unfortunately beyond our control.

We are also able to offer next day delivery to most of EU, please contact us for details and pricing

 

Shipping times

*Note that most of these times are estimates and are not guaranteed - we've found that in 99% of cases, these times are accurate*

Within the UK:

- Royal Mail Special Delivery: Next day before 13:00 (excluding Sunday)
- DPD Express UK: Next working day (Monday - Friday)
- Royal Mail RM 48: 2-3 days UK including Saturday
- Royal Mail RM 24: 1-2 days UK including Saturday

- Free Shipping uses Royal mail's RM48 Tracked service, see above for delivery estimate

Within the EU:

- DPD Air Express: 1-2 Days
- DPD Express Europe: 2-4 Days
- Fedex/DHL: 2-3 Days
- Royal Mail Airmail: 3-5 Working Days (Monday - Friday)
- Royal Mail Airmail Tracked: 3-5 Working Days (Monday - Friday)

Outside of the EU:

*For some worldwide orders we may change the shipping method to ensure your shipment arrives safely in a timely manner. We will not "demote" your shipping method unless necessary without contacting you.

- Royal Mail Airmail: 5-7 Working Days (Monday - Friday)
- Royal Mail Airmail Tracked: 5-7 Working Days (Monday - Friday)
- DPD Express Europe: not available
- DPD Air Express: 2-5 Days
- Fedex/DHL: 2-5 Days

Late or Missing Delivery

In the case of a late delivery, please be aware that the only guaranteed delivery service we offer as standard is Royal Mail's Special Delivery. This service is guaranteed for next-day delivery and if that requirement is not met you are likely eligible for a refund of your delivery costs. As all other services are not guaranteed, we cannot provide compensation for delivery delays unless exceptional circumstances occur.

In the case of a lost delivery, we will be able to either refund or resend your order at your request, as long as the parcel is considered lost by the courier. If you believe your parcel to be lost, please follow the instructions relevant to your service below.

I used a Royal Mail (24 or 48, not Special Delivery) Service:

Royal Mail asks that we wait 5 working days after the expected delivery date before contacting them to declare a parcel lost. As such, we have to ask customers using this service to wait for 5 working days after they expected delivery of their order before contacting us. Most of the time, late orders will arrive in this period. If your order does not arrive in this period, please contact us at support@unmannedtech.co.uk and provide your order number and (if applicable) any tracking info, such as a tracking number, that you may have.

I used a Royal Mail (Airmail) Service:

Due to the nature of international shipments and customs hold-ups, Royal Mail asks that we wait 25 working days after the expected delivery date before contacting them to declare a parcel lost. As such, we have to ask customers using this service to wait for 25 working days after they expected delivery of their order before contacting us. Most of the time, late orders will arrive in this period. If your order does not arrive in this period, please contact us at support@unmannedtech.co.uk and provide your order number and (if applicable) any tracking info, such as a tracking number, that you may have.

I used a DPD service:

After 1 working day please contact DPD directly. If DPD advise the parcel is lost, please contact us at support@unmannedtech.co.uk and provide us with your order number, any tracking information you have, and any information DPD provided you with regarding the missing parcel.

I used a different service:

Please contact us at support@unmannedtech.co.uk with your order number and (if applicable) tracking number, and any other information you have and believe to be relevant regarding your delivery.

 

*In cases of unexpected busy periods, or exceptional circumstances such as key staff absence, we may be unable to ship orders same day, though this is a rare occurrence, and should be considered the exception rather than the rule.