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Shipping & Returns

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

Packaging

At Unmanned Tech we are dedicated to recycling as much as we can and we sometimes do this the old fashioned way; we re-use boxes. Please therefore do not be surprised if you receive a box with writing on from a previous shipment. We ensure that all the boxes we use to ship out customer orders are up to the job of delivering your items damage-free.

Next Day Delivery

We offer you the option to have your order shipped using next day delivery at affordable prices,  Assuming you order before 15:00 we will usually get your order sent for delivery the next working day.  Please note that it is not possible to deliver next day to some parts of Scotland, or remote parts of the UK.  Although 99% of orders are delivered the next working day from time to time there could be some unforeseen delays such as weather, traffic, or van breakdown, these delays are unfortunately beyond our control.

Returns

UK/EU returns:

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs (second class postage) if the return is a result of our error (you received an incorrect or defective item, etc.)

Note: We will only refund the price of second class postage from Royal Mail but if you prefer to use a faster method than second class post, or add extra insurance, you are free to do so at your own expense. Furthermore, for an affordable door-to-door service, we recommend the fully tracked MyHermes service.

International returns:

We have the same policy for international returns as for UK returns; we accept returns within 2 weeks of delivery. We will refund shipping costs up to second class airmail if the return is a result of our error.

How do I request a return?

If you need to return an item, please contact us (via the process below) stating your order number and the reason for the return, and we will issue you with a returns form. Then simply follow the instructions on this form to complete the return process. 

Faulty Goods

We make every effort to ensure the goods you receive are fully working, however from time to time things can get damaged during transit, or things can slip past our testing procedure.  If this is the case please contact support and we will help you to either repair/replace the faulty goods.  You will need to notify us within 180 days of you receiving the order of any faults or problems, after this date the sale is considered final.  This will however not affect any manufacturer warranty.

If we find that a faulty product that is returned to us has been damaged due to user error we will not repair or replace the product.

When will I receive my refund?

You should expect to receive your refund within four weeks but in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Questions

If you have any questions just send us a message using the button below

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