Shipping Information

For all orders placed before 15:00 UK Time (Monday to Friday) so you get your goods fast.
We don’t sent orders out over the weekend, or during national holidays

Free UK shipping for orders over £100

Get your goods fast

Next Day Delivery

Assuming you order before 15:00 we will usually get your order sent for delivery the next working day. Please note that it is not possible to deliver next day to some parts of Scotland, or remote parts of the UK. Although 99% of orders are delivered the next working day from time to time there could be some unforeseen delays such as weather, traffic, or van breakdown, these delays are unfortunately beyond our control.

We are also able to offer next day delivery to most of EU via UPS

Spending over £100

Free Shipping

If you spend over £100 with us, you will be eligible for free shipping unless your cart contains any hazardous items such as LiPo batteries or chemicals etc. – the reason for this is that the free shipping method uses a Royal Mail service, which cannot accept hazardous goods.

By standard, the free shipping service uses Royal Mail’s RM48 service.

We ship to virtually any address in the world.

There are restrictions on some products (like batteries), and some products are export controlled and cannot ship to certain destinations by law.

Packaging

Orders are mostly sent in discrete packaging, however some larger items are sent in cartons that may reveal their contents. If this is a concern of yours, please let us know before you place an order so we can make some arrangements for you.

Estimate shipping time and cost

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
More information can be found here

Late or Missing Deliveries

In the case of a late delivery, please be aware that the only guaranteed delivery service we offer as standard is Royal Mail’s Special Delivery. This service is guaranteed for next-day delivery and if that requirement is not met you are likely eligible for a refund of your delivery costs. As all other services are not guaranteed, we cannot provide compensation for delivery delays unless exceptional circumstances occur.

In the case of a lost delivery, we will be able to either refund or resend your order at your request, as long as the parcel is considered lost by the courier. If you believe your parcel to be lost, please follow the instructions relevant to your service below.

Royal Mail service (24 or 48, not special delivery)

Royal Mail asks that we wait 5 working days after the expected delivery date before contacting them to declare a parcel lost. As such, we have to ask customers using this service to wait up to 7 working days before a delivery is considered lost. Most of the time, late orders will arrive in this period. If your order does not arrive in this period, please contact us and provide your order number and (if applicable) any tracking info, so that we can resolve the issue for you. Please do not use this service for urgent deliveries

Royal Mail Airmail service

Due to the nature of international shipments and customs hold-ups, Royal Mail asks that we wait 25 working days after the expected delivery date before contacting them to declare a parcel lost. This means you need to wait around 4-5 weeks after we send your order before contacting us. Most of the time, late orders will arrive in this period. If your order does not arrive in this period, please contact us and provide your order number and (if applicable) any tracking info, such as a tracking number, that you may have. Please do not use this service if you need your order urgently.

UPS service

After 1 working day please contact UPS directly if they have not already updated the tracking to show the delay. If UPS advise the parcel is lost or ask you to get in touch with the retailer, please contact us and provide us with your order number, any tracking information you have, and any information UPS provided you with regarding the missing parcel.

UPS typically will ask either us or yourself to open a case in the event of a missing or late delivery, which in the most dire situations can run for a maximum of 10 working days. Most cases are resolved within 5 working days, however additional time may be required in some circumstances. During the investigation, we will update you to provide any information UPS hands us regarding the whereabouts of your order, and once concluded, we will provide the result of the case and the resolution.

Please note that we are unable to refund or re-send orders before a case has been opened and closed.

DPD / DPD local service

After 1 working day please contact DPD directly if they have not already updated the tracking to show the delay. If DPD advise the parcel is lost or ask you to get in touch with the retailer, please contact us and provide us with your order number, any tracking information you have, and any information DPD provided you with regarding the missing parcel.

DPD typically will ask either us or yourself to open a case in the event of a missing or late delivery, which in the most dire situations can run for a maximum of 10 working days. Most cases are resolved within 5 working days, however additional time may be required in some circumstances. During the investigation, we will update you to provide any information DPD hands us regarding the whereabouts of your order, and once concluded, we will provide the result of the case and the resolution.

Please note that we are unable to refund or re-send orders before a case has been opened and closed.

Other shipping services

If your tracking number has not updated after 3 days please contact us at with your order number and (if applicable) tracking number, and any other information you have and believe to be relevant regarding your delivery.