Shipping Information

For all orders placed before 15:00 UK Time (Monday to Friday) so you get your goods fast.
We don’t sent orders out over the weekend, or during national holidays

Free UK shipping for orders over £100

Get your goods fast

Next Day Delivery

Assuming you order before 15:00 we will usually get your order sent for delivery the next working day.  Please note that it is not possible to deliver next day to some parts of Scotland, or remote parts of the UK.  Although 99% of orders are delivered the next working day from time to time there could be some unforeseen delays such as weather, traffic, or van breakdown, these delays are unfortunately beyond our control.

We are also able to offer next day delivery to most of EU via UPS

Spending over £100

Free Sipping

If you spend over £100 with us, you will be eligible for free shipping unless your cart contains any hazardous items such as LiPo batteries or chemicals etc. – the reason for this is that the free shipping method uses a Royal Mail service, which cannot accept hazardous goods.

By standard, the free shipping service uses Royal Mail’s RM48 service.

We ship to virtually any address in the world.

There are restrictions on some products (like batteries), and some products are export controlled and cannot ship to certain destinations by law.

Packaging

Orders are mostly sent in discrete packaging, however some larger items are sent in cartons that may reveal their contents. If this is a concern of yours, please let us know before you place an order so we can make some arrangements for you.

Estimate shipping time and cost

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
More information can be found here

Late or Missing Deliveries

In the case of a late delivery, please be aware that the only guaranteed delivery service we offer as standard is Royal Mail’s Special Delivery. This service is guaranteed for next-day delivery and if that requirement is not met you are likely eligible for a refund of your delivery costs. As all other services are not guaranteed, we cannot provide compensation for delivery delays unless exceptional circumstances occur.

In the case of a lost delivery, we will be able to either refund or resend your order at your request, as long as the parcel is considered lost by the courier. If you believe your parcel to be lost, please follow the instructions relevant to your service below.