Provides two replacement units for a small additional charge in one year for accidents, such as water damage or collision. Letting you fly with peace of mind.
DJI Care Refresh can be bound to a DJI product when it meets one of the following criteria:
1. Brand new and un-activated;
2. Aircraft (Mavic, Phantom, Spark, Inspire, Zenmuse) activated within the last 48 hours;
3. Handheld device (Osmo, Ronin) activated within the last 30 days;
4. Repaired in an official DJI Service Centre (within 72 hours of receiving email invitation);
5. Aircraft approved via video verification.
Each time you request a replacement, you’ll need to pay a small amount of replacement fee and receive a replacement unit that is new or equivalent to new in performance and reliability.
Water Damage Cover
We’ll replace your aircraft if an accident occurs, even if it’s damaged by water.
Two Replacements, Total Peace of mind
For a small additional charge, DJI Care Refresh offers up to two replacement units within one year and covers kinds of accidents, such as water damage and collisions. These replacements will be in new or equivalent to new in performance and reliability.
For the Mavic Air 2, the first DJI Care Refresh replacement fee is £69, the second replacement is £99.
VIP Phone Service
Get in touch with DJI product experts, delivering prioritized support and skilled advice whenever you need it.
If you are in the same region where you purchased your aircraft, DJI will cover all shipping costs.
Care Refresh Procedure
When applying for a repair, indicate that you have purchased DJI Care Refresh on the Repair Application Form. After DJI conducts a damage assessment and infroms you of the results, you can choose to either pay for the repair or get a replacement using DJI Care Refresh. You can check the progress of this request on www.DJI.com.
*Please note that this has to be bound with your drone within 48hrs of activation, if it is after this period of time you will have to log in via this link and submit a video to DJI.