Thank you for taking the time to read this notice – if you’ve been directed here from an email, please accept our apologies for the lack of a more personalised response! We will only link you here if we believe the answer to your question or query is addressed fully in this page (see the FAQ below). If we’re wrong, please let us know ASAP!

There are a number of things going on at present which all unfortunately mean we have our hands very much full – there’s the ongoing pandemic and restrictions, the Brexit transition, border closures, the festive period, staff and courier holidays, and the resulting backlogs we’ve come back to.

To address this, below we’ve tried to address the majority of the new queries we’re seeing so that we can get back to our standard of fast shipping and quick replies as soon as possible!

We’re really sorry for any wait or inconvenience, and we’re working as hard as possible to restore normality ASAP! Thank you for your understanding and patience! 🙂 – The UMT Team <3