Before You Order - Important Information
Please be aware that ALL shipping times are estimates, the only guaranteed shipping time is RM Special Delivery. Royal Mail delays are most frequent at present. For urgent orders we suggest you select UPS or DPD as the shipping method as they experience the least delays. For more shipping info please see: Shipping Information
For non-consumables, you have 30 days to change your mind and return items which are unwanted and in as-new, re-sellable condition.
You have 7 days to report a fault with a consumable item such as a battery. Due to the nature of the items we sell, support will likely involve troubleshooting steps and/or proof of a fault before accepting a return.
Our standard warranty period is 180 days for unmodified items, though some manufacturers will offer longer warranty.
For full details, see our full returns policy here; Returns – Unmanned Tech
We no longer charge VAT for EU and international orders. All shipments outside of the EU will be subject to customs clearance and possibly extra import Taxes. These fees are outside of our control and may vary due to a variety of factors. We recommend referring to local authority guidance and information if you wish to know more about fees in your location, as well as the courier’s site for your country.
– Ensure all of your shipping and billing details are 100% correct
– Check that all items in your cart are definitely the items you’re after, as we may not be able to modify your order later!
– If you still need to change something, contact us and we will try to help, but please understand that we can’t always modify/cancel your order before it is shipped as we prioritise fast and efficient order processing, to keep delivery times as short as possible.
– If your order includes any backorder items, we will only ship your order once the backordered items are back in stock.
– If you wish to have the other items shipped, please remove the backordered items and place a second order just for the backorder items. If you wish to change an order on backorder (such as split the shipment you may be required to pay the additional postage fees)
At Unmanned Tech, we’re committed to providing our customers with the best possible support experience. If you’re experiencing any issues with a product you’ve purchased from us, please don’t hesitate to reach out to us. We’ll do our best to help you resolve any problems you may be experiencing.
It’s important to understand the difference between a hardware fault and a configuration issue. A hardware fault refers to a problem with the physical components of the product, such as a malfunctioning sensor or a broken component. These issues are typically covered by the manufacturer’s warranty and we will help to rectify these issues within the warranty period.
On the other hand, a configuration issue refers to a problem that arises due to incorrect settings or an improper setup of the product. These issues can be more complex, as there are many possible variables involved. While we will try to assist you in identifying and resolving any configuration issues you may be experiencing, please note that we may not be able to diagnose the specific problem due to the number of possible variables involved. However, we will do our best to point you in the right direction and guide you through the process of resolving the issue.
Please keep in mind that when you purchase from us, it is the customer’s responsibility to ensure that they have the knowledge and skills necessary to use the products they purchase from us, or are willing to learn how to use them. If you have any doubts or questions, please feel free to contact us before making your purchase. We want to make sure you’re completely satisfied with your purchase, so please let us know if you have any issues.
If you need to solder or make any modifications to your item, please test the item first. Modification or problematic soldering can cause damage not covered under warranty. Please see How do I test my new Flight Controller? (and why it’s important)